What this is

Programme storytelling with measurement attached. Impact claims without measurement are the fastest route to an activist challenge.

What it looks like in practice

  • Programme measurement design before communication
  • Beneficiary and community voice, handled with consent
  • Third party validation where available
  • Honest reporting including what did not work

What you get

Deliverables, stated up front.

Included in scope

  • Impact measurement framework
  • Programme narrative and content
  • Validation and assurance approach
  • Annual impact communication

Where it sits

Part of ESG & Sustainability.

Claims that hold up when a journalist reads the appendix.

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Frequently asked

Impact Communications, in plain terms.

What if our programme has no measurement?

Then we build it before communicating. Publishing unmeasured impact claims is a reputational liability, not an asset.

Should CSR be publicised at all?

Where it is substantive, yes, factually. Where it is small relative to the business, loud publicity draws unhelpful comparison.

Do we need third-party validation?

For significant claims, it materially strengthens them and reduces challenge risk.

In more depth

Measurement before communication.

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Activity is not outcome

Reporting how many people attended a programme says nothing about whether anything changed. Designing measurement before the programme runs is the only way to have an outcome to report.

Beneficiary voice, handled with consent

Impact storytelling frequently uses people without meaningful consent or dignity. Written consent, right of review and the option to withdraw are non-negotiable.

Report what did not work

Programmes that report unbroken success are not believed. Including what failed materially increases credibility for what succeeded.

Also in ESG & Sustainability

Related services.

BRSR & DisclosureClaim Risk Review

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