What this is

Preparedness, simulation and live response. Issues management done in advance costs a fraction of issues management done at midnight.

What it looks like in practice

  • Scenario library specific to your category and operations
  • Holding statements pre-drafted and pre-approved
  • Escalation tree with a single named decision owner
  • Live monitoring and response readiness

What you get

Deliverables, stated up front.

Included in scope

  • Scenario library
  • Pre-approved holding statements
  • Escalation protocol
  • Response readiness review

Where it sits

Part of Reputation & Communications.

Earned coverage, analyst standing and the record that shows up in search.

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How we work on it

Inside Reputation & Communications.

Reputation is the sum of what other people say about you when you are not in the room: journalists, analysts, review sites, search results and the trade. It is earned rather than bought, which is why it takes longer and holds better than advertising.

See the full practice

01  Baseline

Coverage audit, share of voice, search results and sentiment.

02  Story bank

The angles you can credibly offer, mapped to the journalists who cover them.

03  Programme

Ongoing media relations, bylines, data releases and awards.

04  Protect

Issues preparedness, scenario library and response protocol.

Frequently asked

Questions about reputation & communications.

Can you guarantee placements?

No. Guaranteed placement is paid placement, which is legitimate when disclosed and is a different product to earned media.

How is this measured?

Share of voice against named competitors, quality of outlet against your buyer audience, search result composition, and inbound attributable to coverage.

What about paid PR packages?

Widely sold in India, rarely effective. Buyers and journalists both recognise them. We will tell you when a paid route is honest and useful, and when it is money burnt.

Also in Reputation & Communications

Related services.

Media RelationsThought LeadershipAwards & Recognition

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