What this is

Verbal and visual identity built to survive contact with real channels: packaging, a call centre script, a job advert and a two second scroll.

What it looks like in practice

  • Verbal identity: tone, vocabulary and the words you never use
  • Visual direction briefed and art directed, not templated
  • Channel stress testing before sign-off
  • Guidelines short enough that people actually use them

What you get

Deliverables, stated up front.

Included in scope

  • Verbal identity guide
  • Visual direction and asset system
  • Applied examples across channels
  • Usable brand guidelines

Where it sits

Part of Brand Strategy & Positioning.

What you stand for, said in a way a customer can repeat.

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How we work on it

Inside Brand Strategy & Positioning.

Positioning is the cheapest lever in marketing and the one most often skipped. A brand that cannot be described in a sentence a customer would repeat spends the rest of its budget compensating for that gap. This practice settles what you stand for before anyone spends on media.

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01  Audit and research

Category mapping, perception study, internal interviews and competitive audit.

02  Position

Category definition, proposition, and the reason to believe.

03  Express

Verbal identity, visual direction and the message architecture.

04  Embed

Rollout, internal launch, and the guidelines the whole company can use.

Frequently asked

Questions about brand strategy & positioning.

How long does a repositioning take?

Eight to fourteen weeks to the position. Rollout across channels runs six months or more depending on retail and packaging.

Do you design logos?

We set the direction and commission or brief the design. Where a brand already has a mark that works, we usually recommend keeping it.

Is research always necessary?

Some form of it, yes. Positioning built on internal assumption is how brands end up describing benefits their customers do not care about.

Also in Brand Strategy & Positioning

Related services.

Positioning & NarrativePortfolio ArchitectureResearch & Insight

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