What this is

Verbal and visual identity built to survive contact with real channels: packaging, a call centre script, a job advert and a two second scroll.

What it looks like in practice

  • Verbal identity: tone, vocabulary and the words you never use
  • Visual direction briefed and art directed, not templated
  • Channel stress testing before sign-off
  • Guidelines short enough that people actually use them

What you get

Deliverables, stated up front.

Included in scope

  • Verbal identity guide
  • Visual direction and asset system
  • Applied examples across channels
  • Usable brand guidelines

Where it sits

Part of Brand Strategy & Positioning.

What you stand for, said in a way a customer can repeat.

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Frequently asked

Identity Systems, in plain terms.

Do you design the logo yourselves?

We set direction and art-direct execution. Where a mark already works, we usually recommend keeping it and fixing everything around it.

How do we stop teams going off-brand?

Make compliance easier than deviation. Most off-brand work happens because the correct asset was hard to find.

What does a full identity project cost in time?

Ten to sixteen weeks to a complete system, longer where packaging and retail are involved.

In more depth

Identity that survives real channels.

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Verbal identity is the one customers meet

Visual identity gets the budget. But customers experience your words: the pack, the call centre script, the job advert, the error message. We build both and test the verbal one harder.

Stress-tested before sign-off

An identity approved in a presentation and never tested on a shelf, a phone screen and a two-second scroll will fail in at least one of them.

Guidelines short enough to be used

Hundred-page brand books are not read. A usable guide is fifteen pages plus a live asset library.

Also in Brand Strategy & Positioning

Related services.

Positioning & NarrativePortfolio ArchitectureResearch & Insight

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