What this is

Menu news, expansion narratives and food critic relationships. A category where a single credible review still moves footfall.

What it looks like in practice

  • Menu and chef led news as a recurring story engine
  • Critic and food writer relationships
  • Expansion and new outlet communication
  • Delivery platform positioning alongside dine-in

What you get

Deliverables, stated up front.

Included in scope

  • News calendar around menu and chef
  • Critic relationship programme
  • Outlet launch playbook
  • Platform and dine-in narrative

Where it sits

Part of Sector Practices.

Twenty sector desks, because category fluency is not something you improvise.

See the whole practice

Frequently asked

F&B & QSR, in plain terms.

Do food critics still matter?

For premium dining, yes. For everyday categories, aggregator ratings and creators matter more.

How do we launch a new outlet?

Soft opening for feedback, then a coordinated launch with press, creators and local outreach together.

Should we respond to bad reviews?

Publicly, briefly and without defensiveness. The response is read by everyone who did not write the review.

In more depth

A single credible review still moves footfall.

See the whole practice

Menu and chef news is a recurring story engine

Unlike most categories, F&B generates legitimate news continuously. Brands that do not exploit that are leaving free coverage unused.

Critic relationships are built before you need them

Inviting a critic for the first time when you need a review rarely works.

Delivery and dine-in need different positioning

The same brand is evaluated on different criteria in each. One message serving both underperforms in both.

Also in Sector Practices

Related services.

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Start here

Start with a conversation, not a proposal.

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