What this is

Property launches, destination marketing and loyalty storytelling. Booking decisions are made on evidence from other travellers more than on brand claims.

What it looks like in practice

  • Property launch programme across trade and consumer press
  • Destination narrative where the location is the draw
  • Review platform strategy as a primary reputation channel
  • Loyalty and repeat stay communication

What you get

Deliverables, stated up front.

Included in scope

  • Property launch plan
  • Destination narrative
  • Review platform programme
  • Loyalty communication

Where it sits

Part of Sector Practices.

Twenty sector desks, because category fluency is not something you improvise.

See the whole practice

Frequently asked

Hospitality & Travel, in plain terms.

How do we reduce OTA dependence?

Direct booking incentives, loyalty and enough brand recognition that people search for you by name rather than by category.

How far ahead do we announce a property?

Six to nine months for trade, three for consumer.

Does destination marketing help a single property?

Where the destination is the primary draw, considerably. Where it is not, focus on the property.

In more depth

Other travellers decide, not your claims.

See the whole practice

Review platforms are the primary reputation channel

Booking decisions are made on aggregated traveller opinion. Managing that, by fixing what is criticised, outranks any campaign.

Property launches need trade and consumer press together

Trade coverage drives distribution and corporate business. Consumer coverage drives direct bookings. Both, sequenced.

Discounting on OTAs is a positioning decision

Sustained discounting to fill rooms trains the market on price and is very hard to reverse.

Also in Sector Practices

Related services.

Real Estate & InfrastructureEducation & UniversitiesEdTechD2C & ConsumerB2B & SaaSFintech & BFSIHealthcare & PharmaBeauty & Personal CareFashion & JewelleryF&B & QSRAutomotive & MobilityConsumer ElectronicsEnergy & SustainabilityAgritechLogistics & Supply ChainGaming & EsportsMedia & EntertainmentWellness & FitnessLuxury

Start here

Start with a conversation, not a proposal.

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