What this is
Scenario library, holding statements and escalation trees. The determining factor in a crisis is whether the decision structure existed before the phone rang.
What you get
Where it sits
Preparation, simulation and command during the worst week.
Frequently asked
Four to six weeks for a scenario library, statement bank and escalation protocol.
Annually, and after any incident or material change to operations.
Yes. Statements requiring legal review at the moment of crisis defeat the purpose of having them.
Organisations that respond well have pre-approved holding statements and a named decision owner. Those that do not spend those hours convening a call.
Crisis by committee produces delay and contradiction. The structure has to be settled before it is needed, because it cannot be negotiated at midnight.
Generic crisis plans are shelfware. The library is built from your actual operations, category and history.
Also in Crisis & Issues Management
Start here