What this is

Twenty four hour response, holding statements and stakeholder sequencing. For a public figure, the first hours determine the story.

What it looks like in practice

  • Pre-agreed decision structure and spokesperson
  • Holding statements drafted and legally reviewed in advance
  • Stakeholder sequencing across family, team, partners and press
  • Live monitoring and response

What you get

Deliverables, stated up front.

Included in scope

  • Crisis protocol and decision structure
  • Pre-approved holding statements
  • Stakeholder sequence plan
  • Live response support

Where it sits

Part of Reputation & Crisis.

The work nobody wants to need, prepared before it is needed.

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Frequently asked

Crisis Counsel, in plain terms.

Should I respond immediately?

Rarely. A holding position buys the hours needed to establish facts. Silence is not the same as no plan.

What about brand partners?

Tell them directly and early. Contracts usually require it and relationships certainly do.

How long does a crisis last?

Intensive for days, consequential for months. Recovery is a separate programme.

In more depth

The first hours set the story.

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Decide the structure while calm

Who decides, who speaks and what the holding position is, agreed before it is needed. It cannot be negotiated at midnight.

Stakeholder sequencing

Family, team, brand partners, platforms and press each need to hear in a deliberate order. Partners learning from the news is avoidable.

Knowing when not to respond

Responding frequently extends a story that would otherwise close. That judgement is what you are retaining.

Also in Reputation & Crisis

Related services.

Litigation CommunicationsDigital FootprintPersonality Rights

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